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Our Complaints Policy

We are committed to providing a high quality legal service to all our clients and as such if you are not happy with your representation and support then you need to tell us about it. This will help us to improve our standards.

In the rare occasion that there is a complaint, please contact us directly with the details.

What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it enclosing a copy of this procedure.

  2. We will then investigate your complaint. This will normally involve passing your complaint to Geoff White who will review your matter file.

  3. Geoff White will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgement letter.

  4. Within three days of the meeting, Geoff White, will write to you to confirm what took place and any solutions he has agreed with you.

  5. If you do not want a meeting or it is not possible, Geoff White will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

  6. If you are not satisfied with the response, you can then contact the Legal Ombudsman at PO Box 6167, Slough SL1 0EH. They can also be contacted on the phone - telephone number 0300 555 0333 or by email at . You can apply online at Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision on your complaint but, for further information, please contact the Legal Ombudsman directly.

Contact Us

Please complete the contact form below or visit our contact page for other options.